After a disappointing PTE result, it’s tempting to request a PTE rescore. But is it worth it?

It is a sad, old tale. A student has prepared for weeks ahead of their life-changing PTE exam for which they have paid dearly in both time and money. They turn up on test day hopeful that they will achieve the required 65 points in each skill. They feel positive about their performance on test day. They tell their friends and family that this time they’ve done for sure, they can start preparing the rest of their papers for migration to Australia. Then comes the feeling of depression when their results come through three days later and discover that they’re a few points short in two of the communicative skills.

In such circumstances, it is natural to react with anger. We lash out and look for someone to blame: “The test centre was wrong!”, “My microphone was faulty!”, or “This whole test is rigged against me!”. Most common of all is “I’m going to lodge a formal complaint with Pearson!”, and this is what I’ll talk about below.

PTE rescore
It’s incredibly frustrating when you feel like your score doesn’t reflect your effort and skills. But is it worth asking for a rescore?

For anyone reading this article who is thinking about challenging their PTE results, I recommend that you to be cautious. Unfortunately it is very unlikely that Pearson will change your score; in fact the best English idiom to describe how often scores will change is ‘once in a blue moon’.

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If you’re thinking about a PTE rescore, consider this information first:

  1. It’s not cheap: Be ready to spend over $100 to appeal your score.
  2. The results are, in reality, very reliable. (Pearson already scores every test twice to be safe)
  3. Technical issues, such as faulty microphones, are very rare. (Human error like loud breathing is much more common and is not considered a technical issue).
  4. Marks can be revised down as well as up, and a score decrease is actually more likely than a score increase.

Deciding if a PTE rescore is right for you

Here is the information taken from the official Pearson FAQs page regarding what you should do about a score if you are unhappy about it. I have added my observations in an effort to help you make the decision that is right for you.

If you are disappointed with the score you have achieved, you can take the test again. [There is no discount as a repeat customer; there is no ‘loyalty bonus’.]

You may retake PTE Academic as many times as you want, although you must wait until you have received your scores from one test before booking another. Institutions will not see your scores unless you allow them to by sending your scores to them via the website. [This is a good thing about the PTE: quick results and quick to rebook if need be.]

This means that institutions will not be able to see if your scores are better or worse than previous attempts. You can send them to an unlimited number of institutions, but you may only select seven recipients at any one time (per score order).

Test scores are valid for up to two years from the date of the test. After that, you will no longer be able to view those scores on the website. [This is all fair enough, and is a common feature of high-stakes EFL tests.]

PTE Rescore
Getting a PTE rescore can be costly and disappointing

Requesting a PTE rescore

If you are unhappy with your PTE Academic score, you may request a rescore. Before doing this, test takers should take the following into consideration:

  • PTE Academic is automatically rescored; therefore, it is unlikely that your overall scores will change. [The algorithms and technology are impressive. They’re not amateurs.]
  • Only spoken responses and open-ended written responses [ie: essay, summarise written text and summarise spoken text] are rescored. [This alone should give you pause for thought! Are you so confident about your spoken performance that you would risk the money and potential loss of marks?]
  • In the unlikely event that your score changes, it may go up or down. [Translation: buyer beware! More often than not, you’ll lose marks!]
  • If your score changes, it will replace your previous score.
  • You may only request a rescore of your most recent PTE Academic test. You cannot request a rescore if you have already either scheduled another test or sent your score to an institution.
  • To order a PTE rescore, you must contact Pearson Customer Service within 14 calendar days of your score report being made available to you.
  • The fee for rescores is available from the Customer Service team. In the unlikely event that either your Overall, Communicative Skills or Enabling Skills scores change, the rescore fee will be fully refunded. [As I said before, the chances are once in a blue moon. But you never know, you might be the lucky one!]

I hope this article clarifies things a little better for PTE rescore hopefuls. If you’ve ever received a rescore, let me know in the comments what the experience was like for you!

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Written by Colin David. 

68 thoughts on “When should I ask for a PTE rescore?

  1. Hello,
    My husband appeared for his PTE exam.
    He did well in all sections, scores are:

    Communiction skills:
    Listening : 70
    Reading – 80
    Speaking – 81
    Writing – 64

    Enabling skills:
    Grammar : 88
    Oral fluency – 77
    Pronunciation – 85
    Spelling – 77
    Vocabulary – 78
    Written discusoure – 90

    I am very astonished to see that he has missed writing by 1 marks, however if you see his scores for spelling and written discourse they are very good. Is this score possible?

    Do you think we should apply for re-scoring? My luck is becoming harder as i myself failed twice in PTE and now he just missed writing by 1 point?????
    Have you seen any case where only by 1 point the candidate has missed the goal and re-scoring helped.

    Please advise urgently so that we can plan the next move.

    1. Hi Divya,

      I’m so sorry to hear this! I think Jay sent you an email with a recommendation just now, good luck!

      1. Hi, Divya.

        Please don’t waste money in re-scoring. I needed 79 in all four components and I got and even I missed out by one mark. My scores were:
        S 90
        L 90
        R 84
        W 78

        Grammar 80
        OF 90
        Pro’tn 90
        Spelling 49
        Vocab 90
        WD 79

        I had paid extra $150 dollars for re-scoring but there was no change to my score. So I would recommend you not to waste money in re-scoring.

        1. Hi Gagan

          Did u apply for re-score?
          If yes,please share the feedback,if your score was improved on revaluation or not?
          I also missed by 2 points.Confused between re-score or re-take?????

    2. Hey guys!

      I need an advice too.

      I have everything 79+ except for writing with 71

      My enabling skills: spelling is 20 and writing discourse is 10.

      Is this normal?

      Should a rescore be relevant here ?

  2. Hello, I did the test twice. I got lower scores second time. However, my question is about speaking because I got a very low score in speaking both times. I watched your videos and webinars and I practiced speaking using different apps.
    Test 1: speaking 48 (oral fluency: 35 , pronunciation:49 )
    Test 2: speaking 34 (oral fluency 10, pronunciation:17!!)

    I emailed PTE and called them, their responses are not helpful at all, actually they just said they couldnt help. I am not a native speaker and I do not expect a high score but I definitely can talk and native speakers can understand me. They are not giving me any feedback. Would you please explain what could be the reason? I tried to speak slowly and loudly. I just want 65-70.

    In general, in the second test I got higher scores in enabling skills (except those mentioned above) while my communicative skills scores are lower than the first time.

    1. Hi Taravat,

      Can you please email us at hello@e2language.com with your PTE score cards and a bit of information about yourself (where you’re from, what you need PTE for, etc.) We might be able to provide some insight with a clearer picture of your situation! 🙂

  3. Hi, I am an ESL teacher who has been coaching students for the PTE test and I am now at my wits end seeing students being poor lambs to the slaughter in terms of not achieving their speaking scores when I know they have reached a high level but this doesn’t get reflected in their scores. I strongly feel it is due to either how the computer is picking up their voice and/ or background interference.
    I plan to write to various media sources, including radio, TV, newspapers as well as the Dptment of Foreign Affairs/ Prime Minister’s office as I’ve witnessed enough incorrect scoring in the speaking section of the test. Do you have any advice or recommendations in terms of getting Pearson to actually get a hum being to mark the recorded tests??! Thanks, from a livid PTE teacher/ tutor.

    1. Hi Danielle,

      You are not alone in your frustrations! Unfortunately, other than directly emailing Pearson- I don’t know of any way to contact a relevant person about this issue. When I failed the speaking section of the PTE due to “human error”, I was permitted to sit the test again at no extra cost- but I think this was due to the fact that I am a native speaker and would very rarely be extended to other test-takers. 🙁 It’s definitely worth a shot to email or phone their contact number though!

      Good luck!

    2. I agree with you . This is just good business. No one can complain about matchine.! That is the strategy for them . But we need to remember computer is made by human being, so if human make mistakes then matchine will do more. Finally this is a luck game 100%.

    3. I totally agree. PTE is just a joke. Remember I was stuck in getting 65+ in all sections. After I changed, using my own-made strategy, I got 79+ in all my sections. The test is indeed ridiculous.

      1. Hi Danielle,
        I totally agree with you and would be happy to help you. This test is a ridiculous joke and I don’t know why I became so stupid to take this test while I could meet the requirements by taking TOEFL .

        1. Hello Hisham,

          Glad to see you reaching out to discuss.

          You can also join the E2 PTE Study Group in Facebook to discuss with other students who are taking the exam.

          Best,
          AC

  4. Hi,
    Firstly, I would like to thank you for writing such informative articles about the PTE exam.
    Secondly, I would like to ask that do we have to pay again for retaking the test? or is it just one time pay and we can retake it till the time we get our desired score?

    1. Hi Sarah,
      Unfortunately, you must pay the same amount every single time you take the test. That’s why it’s so important to prepare properly and achieve your desired score on the first try!

  5. Hi
    I got very less score in speaking, I showed my score to my tutor, he was very confident that only due to technical issue I got less in speaking , so I gave another attempt but again the same score, so I did much practice under the supervision of English professor still I got the same score, So I changed the institute even that professor was confident that only due to some technical issue I got less score, I resigned to my job and have been to many institutes to test my speaking skills, all the tutors tested my mice position & speaking skills and rated me that I am very good at speaking and can able to score minimum of 80 but my score is still landing in 30’s . Many of my friends who got 90 in speaking they tested my speaking skills and recommended me to go for revaluation. Does it help in my case. It is frustrating me. Please suggest

    1. Hi Radhi,

      What an insanely frustrating experience! I’m so sorry to hear about this issue. Here’s my advice: request a re-score from PTE to make sure you can rule out technical issues. If they come back with the same speaking score, it’s time to switch tests. It’s very rare, but sometimes the PTE just won’t pick up on certain accents or tones of voice. If your re-score comes back and your speaking score remains unchanged, you need to move on. Consider taking a test like IELTS where you speak with a human examiner who can clearly understand your English level the way that your former professors and peers can!

      Good luck, please let us know how it goes for you!

  6. Hi from my experience Pte is just luck game . I attended Pte frist time , with no knowledge got scored 40.
    Then I thought I would need to do study, I went through Pte material, YouTube, and many websites then got scored 46.
    After that I was hoping if I do more effort that would be better then went to professional Pte coaching center and done 2 weeks course. Then I appeared exam and this time I got overall 44.

    Finally I was very unhappy, and changed my institution and student from there with same practices material and format they are getting 70 above . Then I was study hard, study 6 weeks advanced classes and My teachers said you will get good scores,cause they test my mock test .this time I give my best effort with the same format and material I got 44 again . Now to whom I am going ask ? Teacher of my institution told me there is something wrong. Now how people suffer from this sort of trap . What I can say matchine is deciding our life whatever effort you have done.

  7. Hi,

    I asked to change the microphone in the exam but they didn’t change saying all good. Now I got 29 in speaking. What shall I do now?
    Thanks
    Divya

    1. Hi Divya,

      Please send us an email and ask for a post-test consultation so we can have a chat to you about this! So sorry to hear that this happened. 🙁

  8. Hi,

    I am very disheartened that I got only 27 in Speaking and 10 in Pronunciation. That’s just so unfair it’s almost like saying that I wasn’t able to pronounce every single word correctly during the exams. I may not be a perfect speaker but I am definitely not this poor. I even got 6.5 in IELTS Speaking. It’s so frustrating.

    Mae

    1. Hi Mae,

      That is incredibly frustrating! That’s the thing about PTE though, automated scoring can be quite a bit more particular (and sometimes flawed!) than human scoring. It’s definitely not perfect. If you’re willing to give PTE another go, it’s time to think about training your pronunciation and fluency to match what the test is looking for. Otherwise, I would look into TOEFL (on a computer but scored by humans!) or back into IELTS. Feel free to email us at hello@e2language.com and send us your scorecard for more recommendations!

      GOOD LUCK!

  9. Hi I need 50 each but in listening I got only 49 is it worth to recheck or not? Please reply me as soon as possible.

  10. Hi,

    I just appeared on my test yesterday and the result was really disappointing. That was my third attempt and just needed to get 65+ in speaking. Got 51 on my first attempt and then 61 on the 2nd one. Did two paid practice tests and I scored 85 and 69 in that section. I was confident enough that I did well on that particular section yesterday but I was shocked when I opened the result, it was just 48. It just broke me down. 🙁
    Any advise you can give?
    Thanks

    1. Hi Blessa,

      I’m so sorry to hear about your situation. It’s difficult to say without knowing more details, but it’s possible that your score dropped because of the environmental differences between the PTE practice tests (probably conducted in your home or a less noisy, distracting setting) and the real PTE test (in a loud, stressful test centre). However, it could have also been a content issue (i.e. your answers were not as clear or detailed as this particular test required). If you like, you can send your scorecard and a brief overview of your situation to hello@e2language.com and one of our awesome tutors can help you out with some recommendations!

      Good luck!

  11. Hi,
    I took my PTE test last week and I managed to score 65 and above in all sections apart from speaking. I answered all the speaking questions which I am confident in doing well but I only managed to score 10 marks in my oral frequency. I strongly suspect this is due to a human error (heavy breathing) rather than techinical error. Do you think I should request for a rescore? Thank you.

    1. Hi Amanda,

      I actually failed the PTE speaking section because of human error (loud breathing) and I had to take the test again. Unfortunately- if it’s because of your own breathing, it is not considered a technical error and your score will not be changed. Good luck!

  12. Hello ,

    I got 70+ in each part except listening scored 63, does PTE have any software going crazy and playing with us because it was my third time ??.

    Thanks

    1. Hi Imran,

      I’ve never heard of any issues with the listening section before when it comes to PTE software problems… generally if there are technical or human errors in scoring, they occur in the speaking section. For the listening section, the scoring mechanisms are very robust. I would suggest mastering the method for every listening task, identifying the tasks where you are losing the most points, and doing as much practice as possible!

      Check out these free resources for some help:
      PTE Listening Mock Test
      Write From Dictation Method

      Good luck!

  13. Hello can you please suggest me something …I got 63 in speaking ,60 in reading ,59 in writing and 51 listening but over all is 57 but I needed 58 so should I go for rescore and can u please explain because when I did calculate and divide by 4 I m getting 58 above
    Thank you

    1. Hello Aakash,

      That is strange! While we do not recommend re-score as the best option, we think you should write to Pearson to clarify your scores. The process costs close to USD $125 and can lead to a possible increase or decrease of your scores, so we would say, not worth the gamble. Please do write to Pearson about your score calculation as they would be able to help you out with that.

      Let us know how it goes 🙂

      Best,
      AC

  14. Hi kaia, i am just wondering if i should rescore my test. I got 79+ in reading listening and writing but i missed out by a point in speaking (78). Do you reckon i have a chance or not?

    1. Hello Ahsan,

      Ah damn! That is a bummer! 🙁

      From our experience, asking for a re-score has not worked out in the student’s best interests. Firstly, it costs almost USD $125 and then the process can either make your scores go up or down. I know that you are tempted to give it a shot because you are so close but our recommendation would be to write the test again!

      Hope this helps.

      Best,
      AC

  15. Hello, i got Pte score
    L-55
    R-53
    S-34
    W-62
    Plz tell how to improve in speaking section.Should i speak slow or louder ? How marks are scored.?

  16. Hey,
    I got

    L – 85
    R- 80
    W – 90
    S- 78

    Before the test started I had asked on of the monitors that the microphone was not picking up my audio properly to which they replied that the machine can pick up well, it’s just how it is. I gave the exam on the 4th of July . Any help please ? I needed 79 in speaking !!

  17. Hi,

    Attempted PTE for the second time and my scores increased in every section except for speaking. Scored only 41 in speaking. Scored above 75 in all enabling skills (even 90 and 80 )except for pronunciation in which i got 27.

    Is it because of my accent or really effeminate voice of mine . I speak really soft but I dont think volume or tone should effect pronunciation. Should I go for re score.

    Also, this was my second attempt but the saga repeated itself. for the first time I thought it could my mistake. But, now i seriously doubt.

    Frustrated and doubting my English

    1. Hell Ankit,

      Not to worry as PTE scrutinises pretty heavily on Speaking. The computer is trained to recognise a native-like accent, which is usually an obstacle for non-native speakers. Please send across your scorecard to hello@e2language.com so that our expert teachers can analyse it for you.

      Best,
      AC

      1. Hey

        I talked directly in my college and they were ready to take an exam/interview. If you are giving PTE for education purposes and not for PR this could work.

        Shubham

  18. Hi,

    Listening – 77
    Reading – 79
    Speaking – 90
    Writing – 80

    Is there any chance of increasing marks in listening if I apply for re-evaluate my score?

    1. Hello Divyesh,

      We would not recommend asking for a revaluation as the listening section is programmed inside the computer to allocate marks based on the answers. There is no subjective element here for Pearson to assess again. I know that it is excruciatingly painful to be so agonisingly close but you would have to write the PTE again 🙁

      Best,
      AC

  19. Hello,

    I took my PTE exam for the second time and my scores are increased in all sections, however in writing I couldn’t achieve 79 but I am sure I did well in the writing section so I am thinking to apply for rescore will it be useful ? Please advise.

    My score Report below:

    Overall Score: 84

    Listening: 82
    Reading: 89
    Speaking: 90
    Writing: 74

    Oral Fluency 88
    Grammar 66
    Pronunciation 80
    Spelling 77
    Vocabulary 81
    Written Discourse 53

    Thanks,
    Mohamed Nasr

  20. Hello. I got 62 in speaking, short by 3 points. I was actually down woth bad flu and sore throat. Would they consider my marks? 🙁

    1. Hello,

      I guess they wouldn’t consider that 🙁 As harsh as it sounds, you will have to take the exam again.

      Best,
      AC

  21. Hello,
    My name is Zheyan Wu. I took PTE test on 2 Aug 2017 in Adelaide. I’m not satisfied with my speaking score(only 33). I want to have a rescore.
    On that test day, when I was testing my voice, I heard some noise in my record. I asked the examiner and he said it’s OK, then I started the speaking test. I didn’t hear any noise in the real tell lecture and listening test. So there must be some problems with the microphone, not the headset. I think these problems affected my speaking score. If they listen to my record, they will hear that noise too.
    Should I request a rescore? How long time can I get a result?
    Thank you!

    Regards

    Zheyan Wu

    1. Hello Zheyan,

      We would not recommend having your scores evaluated again as there is a high probability that your scores can either increase or decrease due to the calculation (computer algorithms). You can raise this issue with Pearson to see if they would consider but we think you should take the exam again 🙁

      Best,
      AC

  22. I got 1 question, and is about re-score,
    I needed +65 for each section and i received everything +65 or 65, except writing,
    I am considering about re-score, can I grab some advice whether I should apply for re-score or not?
    Because my enabling skills mark were not bad
    as everything related writing (grammar, spelling, vocab, written discourse) was+75 except vocab (it was 74)

    1. Hello Jack,

      We would not recommend having your results scored again as the scores can increase or decrease when the computer algorithm checks your scores again. As frustrating as it sounds, you will have to take the test again 🙁

      Best,
      AC

  23. Hi,

    My scores in PTE are :-
    Listening 79
    Reading 80
    Speaking 76
    Writing . 90

    Grammar 63
    Oral Fluency 79
    Pronunciation 68
    Spelling 77
    Vocabulary 85
    Written Discourse . 79

    This is the second time I gave PTE. Before I had scored the highest in speaking- 90. And speaking is the skill I am best at and very confident out of the 4. I have a doubt that there was some issue with my recording. Shall I apply for rescoring?

    1. Hello Parul,

      We would not recommend having your scores checked again. The algorithm would just total up the answers and there is a possibility that the scores can increase or decrease.

      As anguishing as it sounds, you will have to take the test again.

      Best,
      AC

  24. Hello Sir,

    Today I have received my PTE result as below

    Listening: 65
    Speaking: 65
    Writing: 68
    Reading: 64

    I just missed 1 mark in reading section, Although my reading test was good in the exam but I am shot with only 1 mark

    Can you suggest me if I should go for rescore or not ? Or any other way around?

    Br/Ahmed

    1. Hello Ahmed,

      You were so close! 🙁

      We would not recommend a having your scores checked again as it wouldn’t be really helpful. The computer algorithm just adds up your scores again and there is little chance that your scores would change. As disheartening as it sounds, you would have to take the test again.

      Best,
      AC

  25. Hi,

    The first time round, I got:
    Listening – 90
    Reading – 83
    Speaking – 72
    Writing – 90

    I know I did not do well in speaking and I needed to get a minimum of 79 for all 4 so i retook the test. Second time round, i know I did better overalI but I scored worse than my first time:

    Listening – 63
    Reading – 90
    Speaking – 86
    Writing – 66

    This doesn’t seem to make sense at all. I feel so cheated. Should I request for a remark? Would it then be marked by a human?

    Please advise.

    1. Hello Amanda,

      I can only imagine what you are going through! 🙁

      We would not recommend a having your scores checked again as it wouldn’t be really helpful. The computer algorithm just adds up your scores again and there is little chance that your scores would change. As disheartening as it sounds, you would have to take the test again.

      Best,
      AC

  26. Hello can you please suggest me something …My overall score: 54. I got 55 in speaking ,53 in reading ,57 in writing and 51 listening but I needed to get 55 so should I go for rescore, you recommend me to apply for rescoring ?

    Also my enabling skills are:
    grammar: 77
    oral fluency: 46
    pronunciation: 67
    spelling: 78
    vocabulary: 44
    written discourse : 55

    Thank you

    1. Hello can you please suggest me something …My overall score: 54. I got 55 in speaking ,53 in reading ,57 in writing and 51 listening but I needed to get 55 in overall so should I go for rescore, you recommend me to apply for rescoring ?

      Also my enabling skills are:
      grammar: 77
      oral fluency: 46
      pronunciation: 67
      spelling: 78
      vocabulary: 44
      written discourse : 55

      Thank you

  27. PTE is nothing but a big thief. It’s a ridiculous test. I really advise people not to take this exam. I did it yesterday and while I did my speaking perfect I was shocked by my speaking result. While I study PhD at UQ in Australia and my score for speaking in TOEFL was 27 I received 55 in speaking and my pronunciation score was only 40. How is it possible to get this score in speaking while everyone knows TOEFL speaking section is by far harder than PTE speaking? and I did perfectly in my speaking

    1. Hello Solmaz,

      Thank you for sharing your opinion. Please feel free to let us know if we can assist you in your test preparation.

      Best,
      AC

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